This notice explains how Teraline Power (“we”, “us”) handles personal information collected through teralinepower.com and in correspondence with us. Questions or requests: sales@teralinepower.com.

What we collect

• Quote requests: your name, work email, phone (optional), company, role, and the project and equipment details you enter.
• Emails you send us: the message and any drawings, specifications or other documents you attach.
• Technical data: your IP address and basic request logs, kept by our hosting provider for security and troubleshooting.

Why we use it

• To respond to your request, ask follow-up questions and prepare proposals and quotations.
• To manage an order and our business relationship if you become a customer.
• To protect the site against abuse and keep it secure.

Where the EU or UK GDPR applies, we rely on taking steps at your request before entering into a contract, and on our legitimate interest in responding to business enquiries and securing our systems. We do not sell personal information, and we do not use it for advertising.

Who we share it with

• Engineering and manufacturing partners, to the extent needed to specify, price and deliver the equipment you ask about. We share project requirements and generally not your contact details.
• Service providers that run our systems on our behalf: website hosting (Render), email delivery for confirmations and notifications (Resend), and business email (Microsoft 365).
• Authorities or advisers where required by law or to protect our rights.

International transfers

Our service providers may process information in the United States and other countries. Where required, transfers are covered by appropriate safeguards such as standard contractual clauses.

How long we keep it

We keep enquiry information for as long as needed to respond and follow up, and generally no longer than 24 months after our last contact unless you become a customer. Customer records are kept as long as required for contractual, accounting and legal purposes.

Your choices and rights

You can ask us to access, correct or delete your information, or object to how we use it, by emailing sales@teralinepower.com. Depending on where you live, you may also have the right to data portability and to complain to your data-protection authority (for example the CNIL in France or the Office of the Privacy Commissioner in Canada).

Cookies

We do not use advertising or analytics cookies. The site sets one strictly necessary cookie only when a team member signs in. Pages load typefaces from Google Fonts, which receives your IP address when it delivers them.

Security

The site is served over HTTPS, access to submitted information is limited to our team, and passwords are stored in hashed form. No system is perfectly secure, so please avoid sending information that you consider highly confidential until we have agreed how to exchange it.

Changes

We may update this notice from time to time. The date at the top shows when it last changed.